FAQ
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What payment methods are accepted?
Secure payment channels: 30% deposit by telegraphic transfer + 70% balance before shipment Letter of Credit (orders over US\$50,000) PayPal (samples < US\$1,000)
What transportation methods are available?
Global Logistics Solutions: Express Delivery (DHL/FedEx): 3-5 days Sea Freight (FOB Tianjin Port): 15-30 days China-Europe Railway Express: 12-18 days Door-to-door DDP service supported
How much more expensive are customized storage cages than standard products?
Custom storage cages, due to the need for personalized design and non-mass production, typically cost 3%-10% more than standard products. However, we will optimize the design and select appropriate materials to control costs as much as possible while meeting your needs, providing you with a cost-effective solution.
What is the product warranty period, and how is after-sales service handled during the warranty period?
The product warranty period is 2 years. Within the warranty period, if damage is caused by quality problems, we will repair or replace it free of charge; if technical support is needed, our after-sales team will respond within [specified time] and solve the problem through telephone, video or on-site guidance.
How is the price of a customized storage cage calculated?
Price is mainly affected by factors such as size, structural complexity, material selection, surface treatment process, and order quantity. Larger size, more complex structure, and the use of high-quality materials and special processes will all increase the price accordingly. We will accurately calculate the cost based on your specific customization needs and provide a reasonable and transparent quotation.
If I'm unfamiliar with customized solutions, can you provide professional advice?
Certainly! Our professional team has extensive experience in custom-made storage cages. We can provide comprehensive professional advice, from size and structure to material and surface treatment, based on your industry characteristics, usage scenarios, and the characteristics of the goods to be stored, to create the most suitable customized solution for you.
Can I modify the design during the customization process?
Design modifications can be made at any time before sample production. If the sample is already completed, minor adjustments can be negotiated. Larger changes may require sample remaking, affecting delivery time and cost. We will communicate this with you in advance.
How long does it take from submitting a custom request to receiving the product?
Under normal circumstances, requirement communication and scheme design take 1-3 working days, sample production takes about 5-7 working days, and after sample confirmation, mass production takes 10-20 working days. The specific time will be adjusted according to the order quantity and complexity. Packaging and delivery time depends on the transportation distance and the selected logistics method.